7ez Privacy Policy

Full Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 7ez (referred to in this document as "we", "us", or "our") collects, uses, stores, and discloses personal information obtained from individuals ("you", "your", or "player") who register an account, make a deposit, place a bet, or otherwise interact with the 7ez platform available at 7ez.onl.

By creating a 7ez account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact our support team to request account closure.

This Policy should be read alongside the 7ez Terms and Conditions, which governs the broader relationship between 7ez and its registered players. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-related matter, this Policy shall take precedence.

2. Data Controller

7ez operates the online gambling platform at 7ez.onl and is the data controller responsible for personal information collected through the platform. For all privacy-related enquiries, including data access requests, correction requests, and deletion requests, please contact the 7ez support team via the live chat feature available within the platform or via the support email address displayed in the footer of this page.

3. Personal Data We Collect

We collect personal data through the following channels: account registration forms, identity verification submissions, payment transaction records, in-platform communications, device and browser telemetry, and cookies.

The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and national identity card or passport number submitted during KYC verification.
• Contact data: mobile phone number registered to your account, and any email address you provide.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details for bank transfer withdrawals; Visa or Mastercard details where applicable; deposit and withdrawal transaction histories.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referral source.
• Gameplay data: betting history, casino game session records, bonus usage, wagering activity, and account balance history.
• Communications data: records of support chat conversations, emails, and any written dispute submissions you send to 7ez.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by a person under this age threshold, we will close the account and delete the associated personal data, subject to any mandatory retention obligations described in Section 8 below.

4. How We Use Your Personal Data

We process personal data only where we have a lawful basis to do so. Our primary processing purposes and their corresponding lawful bases are as follows:

• Account management and authentication: processing necessary to perform the contract between you and 7ez, including verifying your identity at registration and during the account lifecycle.
• Payment processing: processing necessary for the performance of the contract, including executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard in Bangladeshi Taka.
• Fraud prevention and security: processing in our legitimate interest to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and unauthorised access.
• Responsible gaming compliance: processing in our legitimate interest and pursuant to our responsible gaming obligations, including monitoring gameplay patterns for signs of problem gambling and applying self-exclusion requests.
• Promotional communications: processing based on your consent, where you have opted in to receive bonus offers, promotional updates, and personalised recommendations. You may withdraw consent at any time by contacting support.
• Platform improvement: processing in our legitimate interest to analyse aggregated usage data, improve game content, optimise payment flows, and resolve technical issues.
• Legal compliance: processing necessary to comply with applicable legal obligations, including responding to lawful requests from authorities.

5. Disclosure of Personal Data to Third Parties

7ez does not sell, rent, or trade your personal data to any third party. We disclose personal data to third parties only in the following limited circumstances:

• Payment service providers: we share necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners solely for the purpose of executing the transactions you initiate.
• Identity verification partners: we share identity documents and identity data with KYC service providers for the purpose of verifying player identity and age in connection with account opening and withdrawal processing.
• Game software providers: we share session identifiers and gameplay data with providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi solely to deliver the games you play and to resolve any game-related disputes.
• Professional advisers: we may share personal data with legal counsel, auditors, or insurers in connection with the operation of our business, subject to professional confidentiality obligations.
• Law enforcement and regulatory bodies: we will disclose personal data to relevant authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of our players or staff.

All third-party data processors engaged by 7ez are required to process personal data only on our documented instructions and to maintain appropriate technical and organisational security measures consistent with their role.

6. Cookies and Tracking Technologies

7ez uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential cookies: required for basic platform functionality, including session management, authentication, and fraud detection. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical errors occur. This data helps us improve the platform experience over time.
• Preference cookies: used to remember settings you have applied within the platform, such as display preferences and notification choices.

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is set. Please note that blocking essential cookies may prevent certain platform features from functioning correctly.

7. Data Security

We take the security of your personal data seriously. 7ez implements the following technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure:

• All data transmitted between your device and the 7ez platform is encrypted using SSL/TLS protocols.
• Sensitive data at rest, including payment details and identity documents, is stored using encryption on access-controlled infrastructure.
• Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. Access logs are maintained and reviewed periodically.
• We conduct regular internal security assessments and work with external security partners to identify and remediate vulnerabilities.
• In the event of a data breach that poses a material risk to affected players, we will notify impacted individuals as promptly as reasonably practicable.

While we apply robust security practices, no online platform can guarantee absolute security. You are also responsible for keeping your own 7ez login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

8. Data Retention

7ez retains personal data for as long as your account remains active and for a defined period after account closure. Specifically:

• Account data and transaction records are retained for a minimum of five years following account closure to satisfy financial record-keeping obligations.
• Identity verification documents are retained for the period required by applicable anti-money-laundering regulations, which may extend beyond the account closure date.
• Support communication records are retained for three years following the resolution of the relevant support interaction.
• Cookie and analytics data is retained in aggregated, anonymised form and is not subject to the personal data retention periods described above.

When personal data is no longer required for the purposes described in this Policy and no legal retention obligation applies, we will securely delete or anonymise it.

9. Your Data Rights

As a registered player on the 7ez platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you. We will respond to access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. Minor corrections (such as phone number updates) can be made directly through your account settings.
• Right to erasure: you may request deletion of your personal data where the data is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 8.
• Right to restriction: you may ask us to restrict processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, commonly used format.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting the 7ez support team. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.

To exercise any of the rights listed above, please contact the 7ez support team via live chat or via the support email address shown in the footer of this page. We may ask you to verify your identity before processing a data rights request.

10. Children's Privacy

The 7ez platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If you believe that a person under this age has registered an account or submitted personal data on the platform, please contact us immediately so that we can investigate and take appropriate action, including account closure and secure deletion of the relevant data.

11. Links to Third-Party Services

The 7ez platform may display content or functionality delivered by third-party game providers. These third parties operate under their own privacy policies, which we encourage you to review if you have concerns about how they handle your data. 7ez is not responsible for the privacy practices of third-party game providers beyond the data-processing agreements described in Section 5.

12. Changes to This Policy

7ez reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the updated Policy at 7ez.onl/privacy-policy with a revised effective date. Where practicable, we will notify registered players of material changes via their registered phone number. Your continued use of the platform following publication of a revised Policy constitutes acceptance of the changes.

13. Contact Us

For all privacy-related enquiries, data access requests, or complaints relating to the handling of your personal data, please contact the 7ez support team via the live chat service available within the platform at any time, or by writing to the support email address displayed in the footer of this page. Our support team is available 24 hours a day, 7 days a week, in both English and Bengali.